The Garden Investment & Trade Sole Member Limited Liability Company ("The Garden"), the owner and operator of Star Fitness Bitexco ("Star Fitness"), acts as the Personal Data Controller for the Personal Data collected through the Star Fitness website. We are committed to respecting your privacy and protecting your Personal Data in accordance with the applicable laws of the Socialist Republic of Vietnam.
This Policy describes how Star Fitness collects, uses, stores, shares and protects the Personal Data of customers when they visit our website, register for the Complimentary Trial Program, request consultation, submit enquiries or use the services provided by Star Fitness.
This Policy is established in accordance with the Law on Personal Data Protection No. 91/2025/QH15, Decree No. 356/2025/ND-CP, and other applicable laws and regulations of Vietnam.
Star Fitness may revise or update this Policy from time to time to comply with changes in applicable laws or our business operations. The latest version will be published on our website and shall become effective from the date of publication.
1. Personal Data Controller
THE GARDEN INVESTMENT & TRADE SOLE MEMBER LIMITED LIABILITY COMPANY
Address: No. 19, Level 2, The Garden Shopping CentẺ, Me Tri Road, Tu Liem Ward, Hanoi, Vietnam
Telephone: 024 3787 5500
The Garden is the owner and operator of the Star Fitness Bitexco website and serves as the Personal Data Controller in accordance with applicable Vietnamese laws.
Star Fitness is committed to processing Personal Data solely for the purposes stated in this Policy, within the scope notified to Data Subjects, and in full compliance with the applicable personal data protection laws.
2. Personal Data
For the purposes of this Policy, Personal Data means any information in the form of symbols, letters, numbers, images, sounds or similar formats that is associated with an identified or identifiable individual.
When you register for the Complimentary Trial Program or submit an enquiry through our website, Star Fitness may collect the following Personal Data:
- Full name;
- Telephone number;
- Address;
- Email address.
You voluntarily provide the above information through our online registration form and are responsible for ensuring that the information provided is complete, accurate and up to date.
3. Purposes of Processing Personal Data
Star Fitness collects and processes your Personal Data for one or more of the following purposes:
- To process and confirm your registration for the Complimentary Trial Program;
- To contact you for consultation, appointment scheduling and service arrangements;
- To provide customer support before, during and after your trial experience;
- To respond to enquiries, feedback, complaints or requests;
- To improve our services and enhance customer experience;
- To provide information about promotions, events, membership offers and other Star Fitness services where you have consented to receive such communications; and
- To comply with applicable legal obligations or lawful requests from competent government authorities.
Star Fitness may contact you via telephone, SMS, Zalo, email or other lawful communication channels that are appropriate for the purposes described above.
Where necessary, Star Fitness may share your Personal Data with trusted third-party service providers, including website hosting providers, customer relationship management (CRM) providers, email marketing platforms, SMS service providers and other technology partners supporting our business operations. Such service providers are authorized to process Personal Data only on behalf of Star Fitness, strictly in accordance with our instructions, and are contractually required to maintain appropriate confidentiality and security measures in compliance with applicable laws.
4. Consent and Withdrawal of Consent
Star Fitness collects Personal Data only when you voluntarily provide your information and consent to the processing of your Personal Data in accordance with this Policy or where otherwise permitted or required by applicable law.
You may withdraw your consent to the processing of your Personal Data at any time by contacting Star Fitness using the contact details provided at the end of this Policy.
The withdrawal of consent shall not affect the lawfulness of any processing activities carried out prior to Star Fitness receiving your request.
5. Data Security
Star Fitness implements appropriate technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, loss, destruction or any other unlawful processing.
Access to Personal Data is restricted to authorized employees, departments and contracted service providers who require such access to perform their duties. All authorized personnel and service providers are subject to confidentiality obligations and must comply with applicable data protection laws and Star Fitness's internal policies.
6. Cookies
The Star Fitness website may use cookies to:
- Remember your preferences and improve your browsing experience;
- Analyze website traffic and user behavior to enhance website performance;
- Measure the effectiveness of marketing and advertising campaigns.
Cookies are not used to collect Personal Data beyond the information you voluntarily provide.
You may configure your browser to refuse or disable cookies. However, doing so may affect the availability or functionality of certain features of our website.
7. Data Retention
Personal Data will be retained only for as long as necessary to fulfill the purposes for which it was collected or for such longer period as required or permitted by applicable law.
For customers registering for the Complimentary Trial Program, Personal Data may also be retained for customer service, complaint handling, dispute resolution, or compliance with legal and regulatory obligations.
Once the processing purpose has been fulfilled, the applicable retention period has expired, or upon receipt of a lawful request from the Data Subject, Star Fitness will delete, anonymize or securely destroy the relevant Personal Data unless continued retention is required or permitted by applicable law.
8. Data Subject Rights
Subject to applicable laws, you have the right to:
- Be informed about the processing of your Personal Data;
- Access your Personal Data;
- Request correction, updating or completion of your Personal Data;
- Withdraw your consent;
- Request the deletion of, or restriction on the processing of, your Personal Data where permitted by law;
- Lodge a complaint or seek compensation in accordance with applicable laws.
Requests relating to your Personal Data may be submitted by email, via our hotline, or directly at Star Fitness.
9. Personal Data Breach Management
Star Fitness implements appropriate governance, technical and organizational measures to detect, prevent and minimize the risk of Personal Data breaches.
In the event of any actual or suspected Personal Data breach, including the loss, unauthorized access, disclosure, alteration or misuse of Personal Data, Star Fitness will promptly take appropriate measures to investigate, contain and remediate the incident, minimize potential harm, and protect the legitimate rights and interests of Data Subjects.
Where required by applicable law, Star Fitness will notify the relevant Data Subjects and competent authorities within the prescribed timeframe.
Star Fitness is committed to complying with all applicable personal data protection laws, including obligations relating to data governance, personal data protection impact assessments, information security, and all other statutory requirements.
Contact Information
If you have any questions or requests regarding the processing of your Personal Data, please contact:
STAR FITNESS BITEXCO
Address: 4th Floor, The Garden Shopping Centẻ, The Manor Urban Area, Me Tri Road, Tu Liem Ward, Hanoi, Vietnam
Hotline: 082 383 6886
Email: starfitness.vietnam@gmail.com
Website: starfitnesshanoi.com.vn
